frequently asked questions
Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.
Booking, Course Preparation and Attendance
You can book your course online through the SafeHands First Aid Academy website.
Simply choose your course, select an available date and time, complete your booking details and follow the payment steps.
For help choosing the right course, you can contact us by phone, WhatsApp or email before booking.
After booking your course, you will receive booking confirmation and instructions about the next steps.
Depending on the course, you may be required to complete online theory before attending the face-to-face practical session. Please read all booking emails carefully and complete any required online learning before your class date.
You should also check the course location, arrival time, parking information and what to bring on the day.
Yes, most courses include online pre-learning that must be completed before attending the face-to-face practical session.
This helps you understand the theory before class, so the practical session can focus on hands-on skills, scenarios and assessment activities.
Online theory completion time depends on the course, your previous knowledge and how quickly you work through the learning materials.
For further information about the online theory completion time for each course, please visit our course pages, where you will find more detailed course information, including learning requirements, practical session details and expected completion time.
Please bring:
Photo ID
Comfortable clothing suitable for practical activities
Access to your online learning completion if required
Any required workplace or student details for enrolment
Please note, you may be required to kneel on the floor and perform CPR on a manikin as part of the assessment.
Learners should arrive 15 minutes before the scheduled course start time to allow time for registration and administrative requirements.
Safety instructions, practical demonstrations and assessment activities will begin promptly at the scheduled course start time.
If you arrive late, you may not be able to complete the required assessment activities and may need to reschedule, depending on the course requirements.
If you cannot attend your booked course, please contact SafeHands First Aid Academy as soon as possible.
Rescheduling, cancellation or refund options will be managed according to the relevant booking, refund and cancellation policy.
Course Requirements, Certificates and Learner Support
Yes. First aid and CPR courses delivered through SafeHands First Aid Academy are nationally recognised training courses and are aligned with current Australian first aid training requirements and Australian Resuscitation Council guidelines.
Certificates are issued after successful completion of all required online theory, face-to-face practical assessment, and enrolment requirements.
Yes. Same-day certificate issuing will be available for SafeHands First Aid Academy learners after successful completion of all required online learning, face-to-face practical assessments, enrolment requirements and administrative checks.
Learners must meet all course requirements before a nationally recognised first aid or CPR certificate can be issued.
After you complete the course, your trainer will review your practical assessment and confirm whether all required course components have been successfully completed.
If you have completed the online theory, practical assessment and all enrolment requirements, you will receive your certificate on the same day.
CPR assessment usually requires learners to perform CPR on a manikin placed on the floor, as this reflects real-life emergency response requirements.
If you have a medical condition, injury, pregnancy-related limitation, disability or physical concern that may affect your ability to kneel, bend or perform CPR, please contact us before booking or before attending class.
We will discuss your situation and explain the course requirements clearly. Where reasonable, we will support you during training; however, all required practical assessment tasks must still be completed to meet the course requirements.
Yes. SafeHands First Aid Academy focuses on practical learning and trainer feedback.
During the course, your trainer will observe your practical skills and provide guidance to help improve your technique, confidence and understanding.
Where appropriate, you may receive personalised feedback about your CPR technique, first aid response, scenario performance and areas for improvement. This helps you understand not just whether you passed, but how to respond more confidently in a real emergency.
No. Previous first aid experience is not required for most courses.
Our training is suitable for beginners, workers needing compliance training, parents, carers, students and community members who want to learn practical first aid and CPR skills.
Location, Parking and Public Transport
SafeHands First Aid Academy is located in Melbourne’s western suburbs, at:
Tarneit Community Learning Centre
150 Sunset Views Blvd, Tarneit VIC 3029
Our training location is convenient for learners across the local Wyndham area and nearby western Melbourne suburbs who need nationally recognised first aid or CPR training. The venue is close to Tarneit Train Station, with free parking available nearby.
Yes. Free parking is available at our Tarneit training venue, located at 150 Sunset Views Blvd, Tarneit VIC 3029.
The venue is also conveniently located close to Tarneit Train Station, making it accessible for learners travelling by car or public transport.
Workplace and Group Training
Yes. SafeHands First Aid Academy can assist with workplace and group first aid training enquiries.
Group bookings may be suitable for childcare centres, aged care providers, NDIS providers, community organisations, small businesses, sports clubs and workplaces that need staff to remain compliant.
Workplace or onsite training may be available depending on group size, location, course type, equipment requirements and trainer availability.
Please contact us with your workplace details, number of learners and preferred course so we can discuss suitable options.
Courses Offered and Choosing the Right Course
SafeHands First Aid Academy offers nationally recognised first aid and CPR courses, including:
HLTAID009 – Provide cardiopulmonary resuscitation
HLTAID010 – Provide basic emergency life support
HLTAID011 – Provide First Aid
HLTAID012 – Provide First Aid in an education and care setting
HLTAID014 – Provide Advanced First Aid
HLTAID015 – Provide advanced resuscitation and oxygen therapy
HLTAID011 Provide First Aid is commonly required for workplace compliance, community roles, aged care workers, support workers, fitness workers, security staff, volunteers and general members of the public.
It is one of the most requested first aid courses in Australia.
HLTAID012 is commonly required for people working in childcare, early childhood education, schools, family day care and education support roles.
This course includes first aid, CPR, asthma and anaphylaxis-related emergency response skills relevant to education and care environments.
Yes. CPR is included in HLTAID010, HLTAID011, HLTAID012 and advanced first aid courses.
However, if you only need annual CPR renewal, you may only need to book HLTAID009 Provide cardiopulmonary resuscitation.
CPR certificates are generally recommended to be renewed every 12 months.
First aid certificates are generally renewed every 3 years, depending on workplace, industry or employer requirements.
You should always check with your employer, regulatory body or industry requirement to confirm your renewal timeframe.
The face-to-face practical session depends on the course you book.
CPR courses are usually shorter, while first aid, childcare first aid, advanced first aid and advanced resuscitation courses require more practical training and assessment time.
Course duration information is listed on each course page before booking.
Why Choose SafeHands First Aid Academy?
You should choose SafeHands First Aid Academy if you want practical, nurse-led first aid training in a supportive learning environment.
Our focus is on helping learners understand what to do in a real emergency. We use hands-on practice, clear demonstrations, real-life examples and feedback-based learning to build confidence and competence.
We also use advanced CPR manikins with visual feedback, including models that help demonstrate how effective chest compressions support blood flow from the heart to the brain, creating a more engaging and practical learning experience.
Training is delivered by a registered nurse, a qualified trainer and assessor with real healthcare experience and emergency response knowledge.
Our courses are designed to be practical, clear and supportive, helping learners build genuine first aid confidence and competence — not just complete the course.